Jeebazz Privacy Policy

Jeebazz (jeebazz.app) is an online gaming and Sports Betting platform built specifically for users in Bangladesh. We believe that protecting your personal information is just as important as delivering a great entertainment experience.

This privacy policy explains in detail what types of data Jeebazz collects, why it is collected, how it is stored, and what rights you have over your information. Please read this policy carefully before using our platform.

By registering on Jeebazz, you are considered to have accepted this privacy policy. If you have any objections, please contact our support team before using the platform.

Jeebazz collects only the information that is genuinely required to operate the platform, maintain security, and provide you with the best possible service. We never collect data we don't need.

• Information you provide directly at the time of registration.
• Technical data collected automatically while you use the platform.
• Copies of identity documents uploaded for KYC verification.
• Records of customer support interactions.

Collected data is used solely for specific, legitimate purposes. Jeebazz never sells your information or uses it for unauthorized activities.

• For account creation, verification, and management.
• For processing deposits, withdrawals, and financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• For analyzing gaming patterns to promote responsible gaming.
• To send you personalized bonuses and offers tailored to your preferences.
• For improving the platform technically and developing new features.
• To meet legal obligations and prepare regulatory reports.
• To provide customer support and resolve complaints.

Jeebazz uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser that help the platform recognize you.

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: Helps us understand which sections of the platform are used most.
• Marketing Cookies: Used to show relevant ads based on your preferences.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Jeebazz never sells your personal information to third parties. However, in certain limited circumstances, data may be shared:

• Payment Providers: To process transactions exclusively through authorized payment partners such as bKash, Nagad, and Rocket.
• Legal Authorities: Where required by a court order or government directive, data will be disclosed in accordance with the law.
• Security Verification Body: Authorized ID verification partners for KYC checks.
• Fraud Prevention: With authorized anti-fraud systems to help detect fraudulent activity.

Jeebazz does not retain any data longer than necessary. Retention periods by data type are listed below:

• Account data — for as long as the account is active, and up to 5 years after closure.
• Financial transaction records — a minimum of 7 years, as required by law.
• KYC documents — up to 5 years after account closure.
• Customer support conversations — up to 2 years.
• Cookie and session data — 30 days to 1 year, depending on type.
• Gaming logs — up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

Jeebazz uses industry-leading technology to keep your data safe. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Encrypted Database: Stored data is kept in encrypted form.
• Regular Security Audits: Periodic audits conducted by independent security experts.
• Restricted Access: Only authorized personnel have access to specific data.

As a Jeebazz member, you have clear rights over your personal data. We respect those rights and aim to respond to any request within 30 days.

• Right to Access: You can submit a request to find out what data we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can request a copy of your data in a readable format.
• Right to Object to Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, contact us via support chat or email at [email protected].

Jeebazz provides services exclusively to individuals aged 18 and above. We do not knowingly collect or store data from minors.

• Age verification is carried out at the point of registration.
• Age is re-verified during the KYC process.
• Any account found to have been registered with a false age will be closed immediately.
• If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.

Jeebazz may update this Privacy Policy from time to time due to business needs, legal changes, or technical developments.

• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us:

• Live Chat: Click the chat button on the right side of the platform — the fastest way to reach us.
• Email: [email protected] — responses within 48 hours.
• Response Time: 24 hours for general queries, 7 business days for complex matters.